Frequently asked privacy questions
We collect your name, email, phone number, and date of birth to verify your identity and process deposits. We also record your IP address and device type for security. This information helps us prevent fraud and comply with local requirements.
We do not sell your personal information. We share data only with payment processors for DANA, OVO, GoPay and QRIS transactions and with our hosting provider. All partners are contractually bound to protect your data and use it only to support your account.
We retain your full transaction history as long as your account is active. After you close your account, we keep transaction records for three years to resolve disputes, support withdrawals and meet financial compliance obligations where local law permits.
Yes. Log in to your account, go to Profile, and select Account Settings to view your personal details and recent login activity. For a complete data export, email our support team with your username; we send it within five business days.
Your account details remain accessible to you for 30 days after closure in case you want to reopen. After 30 days, we de-identify personal information while keeping transaction records for regulatory and fraud-prevention purposes as required by local law.
All DANA, OVO, GoPay and QRIS payments use end-to-end encryption. We never store your full payment card or wallet credentials; only your wallet balance and transaction reference are kept on our server. Deposits and withdrawals are verified twice.
You can disable non-essential cookies in your browser settings. Session cookies that keep you logged in cannot be turned off without blocking core functions. We do not use third-party tracking cookies; only our own analytics measure lobby behaviour to improve speed.
